Visit Belmore Tools online shop


Results 1 to 3 of 3

Other stuff. Everything else unrelated to building site chat.

  1. #1
    Season ticket holder amestaper's Avatar
    Join Date
    Dec 2008
    Location
    Edinburgh
    Posts
    2,644
    Thanks Thanks Given 
    432
    Thanks Thanks Received 
    282
    Thanked in
    229 Posts

    Default Senior moment - A 98 year old woman in the UK wrote this to her bank


    Your messages are really important to us
    ...but not important enough to employ a sufficient number of support staff to answer them.

  2. #2
    Regular Member crack filler's Avatar
    Join Date
    Jan 2010
    Location
    plymouth uk
    Posts
    499
    Thanks Thanks Given 
    47
    Thanks Thanks Received 
    78
    Thanked in
    69 Posts

    Default

    another example of great customer service and no common sense

    Be sure and cancel your credit cards before you die! This is so priceless

    and so easy to see it happening - customer service being what it is today!

    A lady died this past September, and MBNA bank billed her for October and November for their annual service charges on her credit card, and then added late fees and interest on the monthly charge.

    The balance that had been 0.00, now is somewhere around 60.

    A family member phoned the MBNA Bank:

    Family Member:
    'I am calling to tell you that she died in September.'

    MBNA:
    'The account was never closed and the late fees and charges still apply.'

    Family Member:
    'Maybe you should turn it over to collections.'

    MBNA:
    'Since it is two months past due, it already has been.'

    Family Member:
    'So, what will they do when they find out she is dead?'

    MBNA:
    'Either report her account to the frauds division or report her to the
    credit bureau, maybe both!'

    Family Member:
    'Do you think God will be mad at her?'

    MBNA:
    'Excuse me?'

    Family Member:
    'Did you just get what I was telling you . . The part about her being dead?'

    MBNA:
    'Sir, you'll have to speak to my supervisor.'

    Supervisor gets on the phone
    .....

    Family Member:
    'I'm calling to tell you, she died in September.'

    MBNA:
    'The account was never closed and the late fees and charges still apply.'

    Family Member:
    'You mean you want to collect from her estate?'

    MBNA:
    (Stammer) 'Are you her lawyer?'

    Family Member:
    'No, I'm her grandson' (Lawyer info given)

    MBNA:
    'Could you fax us a certificate of death?'

    Family Member:
    'Sure.' (fax number is given)

    After they get the fax:

    MBNA:
    'Our system just isn't set up for death. I don't know what more I can do to help.'

    Family Member:
    'Well, if you figure it out, great! If not, you could just keep billing her, I don't think she will care.'

    MBNA:
    'Well, the late fees and charges do still apply.'


    Family Member:
    'Would you like her new billing address?'

    MBNA:
    'That might help.'

    Family Member:
    ' Heaton Cemetery , Heaton Road , Newcastle upon Tyne Plot 1049.'

    MBNA:
    'Sir, that's a cemetery!'

    Family Member:
    'Well, what the **** do you do with dead people on your planet?'

    MBNA were not available for comment when a reporter from the Newcastle Evening Chronicle rang.






  3. #3
    VIP E.K Taper's Avatar
    Join Date
    May 2010
    Location
    East Kilbride, Glasgow
    Posts
    1,390
    Thanks Thanks Given 
    387
    Thanks Thanks Received 
    200
    Thanked in
    178 Posts

    Default

    Like it! Unfortunately we've all had similar conversations with clowns from MBNA and the likes

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. best sandpaper at the moment
    By wallpaul in forum Taping tools and materials
    Replies: 5
    Last Post: 08-09-2011, 08:31 AM
  2. Happy New Year
    By amestaper in forum Messages and announcements
    Replies: 1
    Last Post: 01-01-2010, 07:36 PM
  3. End of year tax returns
    By amestaper in forum Business, marketing, and advertising
    Replies: 4
    Last Post: 26-04-2009, 12:10 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •