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Automatic and hand tools, sanders, stilts etc. What's hot and what's not.

  1. #1
    Season Ticket Holder DMC's Avatar
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    Default Atrocious customer service


    Had my sander and hoover picked up 3weeks ago, sander. Was serviced and repaired by belmore then returned within a week, good job well done and it's as good as new, well done belmore.
    As my hoover was under warranty it was returned to flex, since then not a word, nothing.
    Have called belmore and they have chased them up, but still no idea when I will get it back. So to summarise, flex customer care is f*****G. Awful.

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    amestaper (25-02-2017)

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    Season Ticket Holder DMC's Avatar
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    Thumbs up

    After 29days,hoover is finally returned. The Berlin Wall went up in less time.
    Would like to thank Marcus for chasing flex up on an almost daily basis
    It's probably apt that flex make hoovers as there after care genuinely sucks. Lost a customer for good.

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